‍About us:

Jisp is an award-winning start up tech company that delivers best-in-class mobile marketing, shopping, and payment solutions via our app. This is an exciting time to join the team as we begin the delivery of our ambitious new strategy including targeting other areas of the globe! As we grow, we provide the opportunity for all our employees to grow with us and climb the career ladder.

We offer all our employees a very attractive benefits package, including a 4 day working week, and a total of 34 days paid leave while consistently rewarding excellent work.

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What we are looking for:

We need somebody with excellent customer service and interpersonal skills to join our friendly and close-knit Client Support Team. You will have previous experience within a customer-facing or support role as you will be the main contact for several clients. We pride ourselves on finding people that truly understand the opportunity of this entry level role and have a can-do attitude. We need someone who has a genuine passion for helping clients resolve a multitude of issues to maximise their potential trading goals. Having a passion for tech is not a must but a positive as this role is a great stepping stone into the tech industry. You will be driving initiatives across the business through outbound calling and connecting with our clients. Whether you’re providing information about a new feature, helping our clients with their social media content, or trying to help resolve an issue, the ability to relay information clearly and concisely will be a key part of your success.

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What you will do:

• Make a high volume of outbound calls and manage inbound calls daily
• Develop trusted client relationships and build on those relationships
• Handle complex or difficult issues to achieve prompt resolution
• Provide clients with excellent product advice & guidance
• Ensure the timely & successful delivery of our solutions according to client needs & objectives
• Collaborate with various teams within Jisp to identify & grow opportunities
• Contribute to the attainment of internal & external KPI & SLA compliance

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What you will need:

• A positive, caring and determined attitude, with an outgoing and engaging personality.
• Excellent customer service experience, including relationship building experience.
• Strong interpersonal skills
• Solid organisational skills
• Strong working knowledge of Microsoft Office
• Excellent written verbal, presentation & communication skills

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Benefits:

• Salary £25,000 + (salary dependent on experience and considered for the right applicant)
• Paid time off: 23 Days Holiday, bank holidays, 1 staff improvement day, 1 summer BBQ day, half day for Christmas Party, half day on Christmas Eve.
• 4 Day working week schedule (paid rest day either Wednesday or Thursday)
• Pension scheme / Company pension
• Share Options scheme
• Fuel contribution - up to £250 per year (for eligible employees who live over 6 miles from Head Office)
• Discretionary annual bonus
• Casual dress
• Wellness programme
• Sick Pay
• Company events & team days
• Free fruit & drinks
• Training (both for your specific job and to progress your career)