‍About us:

Jisp is an award-winning tech company that delivers best-in-class mobile marketing, shopping, and payment solutions. This is an exciting time to join the team as we begin the delivery of our ambitious new strategy.

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What we are looking for:

We are looking for somebody with excellent customer service and interpersonal skills to join our friendly and close-knit Client Support Team. Ideally, you will have previous experience within a customer-facing or support role as you will be the main contact for several clients. Whether you’re providing information about a new feature, helping our clients with their social media content, or trying to help resolve an issue the ability to relay information clearly and concisely will be a key part of your success.

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What you will do:

• Develop trusted client relationships
• Handle complex or difficult issues to achieve prompt resolution
• Provide clients with product advice & guidance
• Ensure the timely & successful delivery of our solutions according to client needs & objectives
• Collaborate with various teams within Jisp to identify & grow opportunities
• Contribute to the attainment of internal & external KPI & SLA compliance

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What you will need:

• Excellent customer service experience
• Strong interpersonal skills
• Solid organisational skills
• Familiar with CRM & data-based systems
• Strong working knowledge of Microsoft Office
• Excellent written verbal, presentation & communication skills

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Benefits:

• Training
• Free office drinks/fruit
• Discretionary annual bonus
• Company share scheme
• Pension scheme

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Role Details:

Job Types: Full-time, Permanent

Salary: £21,000.00 per year