Careers page

Client Support Executive

About us

Jisp is an award-winning tech company that delivers best-in-class mobile marketing, shopping, and payment solutions. This is an exciting time to join the team as we begin the delivery of our ambitious new strategy.

What we are looking for

We are looking for somebody with excellent customer service and interpersonal skills to join our friendly and close-knit Client Support Team. Ideally, you will have previous experience within a customer-facing or support role as you will be the main contact for several clients. Whether you’re providing information about a new feature, helping our clients with their social media content, or trying to help resolve an issue the ability to relay information clearly and concisely will be a key part of your success.

What you will do

  • Develop trusted client relationships
  • Handle complex or difficult issues to achieve prompt resolution
  • Provide clients with product advice & guidance
  • Ensure the timely & successful delivery of our solutions according to client needs & objectives
  • Collaborate with various teams within Jisp to identify & grow opportunities
  • Contribute to the attainment of internal & external KPI & SLA compliance

What you will need

  • Excellent customer service experience
  • Strong interpersonal skills
  • Solid organisational skills
  • Familiar with CRM & data-based systems
  • Strong working knowledge of Microsoft Office
  • Excellent written verbal, presentation & communication skills

Benefits:

  • Training
  • Free office drinks/fruit
  • Discretionary annual bonus
  • Company share scheme
  • Pension scheme

Role Details

Job Types: Full-time, Permanent

Salary: £21,000.00 per year

How will you represent Jisp and our values?

Be an expert by constantly improving your skills and evolving with the team.
Be passionate by sharing the Jisp vision and connecting people, places an information.
Be innovative by wanting to disrupt every industry possible.
Be you by having fun, sharing goals and being empathetic to clients, customers and colleagues.
Want to learn more? See About Us for more about our values, culture and vision.
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